Customer Support Engineer

Conshohocken, PA

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SQL Server DBA

MSI Automate is seeking a Customer Support Engineer with excellent communication skills and technical support experience to join the MSI Automate Customer Support team. This position will be based in our Conshohocken, PA office.

MSI Automate's Customer Support Engineers work with MSI Automate customers to resolve any issues they may have involving our software and hardware platforms. The chosen candidate for this position will work with a proactive team of support engineers to improve our customer operations by reducing client downtime.

Customer Support Engineering Requirements:

  • Technical support experience, preferably in complex environments involving virtual and physical elements
  • Experience with effectively translating reported customer experience into actionable troubleshooting steps resulting in issue resolution
  • Excellent communication skills across multiple platforms and with all levels of internal resources and external customers
  • Hands on experience with Windows/Linux environments
  • Propensity for working with and mentoring others
  • Proficient in SQL Server, including scripting and performance optimization; Application development, preferably .Net stack
  • Open to occasional travel to gain client and industry experience

Customer Support Engineering Skills:

  • Ability to review logs and run queries to troubleshoot system failures whether software or hardware related
  • Proactive nature to not only predict product failures in the field but prevent them before they are discovered by the client
  • Superior written and interpersonal communication including effective listening
  • Proven aptitude for performing under pressure in a fast-paced working environment
  • Inherent curiosity and ability to learn from existing library of work
  • Willingness to improve the company’s knowledge base when gaps are discovered
  • Be a strong-minded individual who thinks outside the box to determined software/hardware failures and inquire whenever possible

Customer Support Engineering Responsibilities:

  • Ability to review logs and run queries to troubleshoot system failures whether software or hardware related
  • Proactive nature to not only predict product failures in the field but prevent them before they are discovered by the client
  • Superior written and interpersonal communication including effective listening
  • Proven aptitude for performing under pressure in a fast-paced working environment
  • Inherent curiosity and ability to learn from existing library of work
  • Willingness to improve the company’s knowledge base when gaps are discovered
  • Be a strong-minded individual who thinks outside the box to determined software/hardware failures and inquire whenever possible

Customer Support Engineering Nice-To-Haves:

  • Ability to review logs and run queries to troubleshoot system failures whether software or hardware related
  • Proactive nature to not only predict product failures in the field but prevent them before they are discovered by the client
  • Superior written and interpersonal communication including effective listening
  • Proven aptitude for performing under pressure in a fast-paced working environment
  • Inherent curiosity and ability to learn from existing library of work
  • Willingness to improve the company’s knowledge base when gaps are discovered
  • Be a strong-minded individual who thinks outside the box to determined software/hardware failures and inquire whenever possible

About MSI Automate:

MSI Automate is an innovative engineering / software development firm specializing in the design, implementation, and integration of technologically advanced warehouse automation systems for use in omni-channel distribution centers, e-commerce fulfillment centers, reverse logistics processing centers, third-party logistics centers, and a wide array of warehousing/distribution operations.

Our systems utilize advanced material handling and robotic technology along with sophisticated database and warehouse software and control systems to ensure constant analysis and optimization of an operation such that leaps in productivity can be achieved and consistently maintained. In doing so, MSI Automate systems often enable our clients to turn cost centers into competitive advantages.

A Culture of Inquiry:

As a nimble, hard-working team, MSI Automate employees share a relentless conviction to the elegance of simplicity, the efficiency of purpose, and the satisfaction derived from finding the best solution to any logistics challenge we face. As a result, inquiry and constant learning are our drivers and comprehension and task ownership comprise the due diligence required for success.

If you are a Senior Manager of Financial Planning & Analysis who thrives in a fast-paced environment in which your best efforts have real impact on company success, then we look forward to hearing from you.

How to Succeed at MSI Automate:

At MSI Automate, we task ourselves with guiding our clients through a constantly changing maze of technological and cultural change. To be successful in this pursuit, we need to lead in our field. And to lead, we need employees who are passionate about our mission and their work.

The most successful MSI Automate employees are those who excel at project ownership — the ones who understand that complete comprehension of a subject is simply the due diligence required for success.

These employees use inquiry, curiosity, and learning as the tools of their trade. They question, clarify, specify, and then reimagine. They are driven toward success, but not afraid to fail — because if they fail, they begin anew.

They embrace data and disruption, and let knowledge lead them wherever it takes them. And then they share that knowledge with their fellow employees and our clients.

If you have the intellectual passion that it takes to be an MSI Automate employee, we'd like to hear from you.


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MSI Automate is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.