{"id":22256,"date":"2020-02-14T20:04:54","date_gmt":"2020-02-14T20:04:54","guid":{"rendered":"https:\/\/msi-automate.com\/?page_id=22256"},"modified":"2024-01-25T17:49:27","modified_gmt":"2024-01-25T17:49:27","slug":"support","status":"publish","type":"page","link":"https:\/\/msi-automate.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div id=\"x-section-1\" class=\"x-section cs-ta-center sectionRowVIDEO bg-image\" style=\"margin: 0px 0px 5%;padding: 0%; background-image: url(https:\/\/mll9sbjiwkq3.i.optimole.com\/w:1920\/h:390\/q:mauto\/ig:avif\/f:best\/https:\/\/msi-automate.com\/wp-content\/uploads\/2024\/01\/Invata-Support-4.png); background-color: #4f5355;\" data-x-element=\"section\" data-x-params=\"{&quot;type&quot;:&quot;image&quot;,&quot;parallax&quot;:false}\"><div id=\"\" class=\"x-container cs-ta-center max width marginless-columns\" style=\"margin: 0px auto;padding: 0px 0px 0px 0%; background-color:transparent;\" ><div  class=\"x-column x-sm cs-ta-center vidSize x-1-1\" style=\"padding: 0%;opacity: 0; transform: translate(-35, 0); transition-duration: 6000ms;\" data-x-element=\"column\" data-x-params=\"{&quot;fade&quot;:true}\" data-fade=\"true\"><div id=\"\" class=\"x-text cs-ta-left white vidSH\" style=\"\" ><h1 class=\"vidHD white\"><span style=\"line-height:.5em;\"> MSI Automate Support<\/span><\/h1>\n<p>Technical Expertise Available 24\/7<\/p>\n<\/div><\/div><\/div><\/div><div class=\"x-section e22256-5 mh68-0 mh68-1\"><div class=\"x-row x-container max width e22256-6 mh68-3 mh68-4\"><div class=\"x-row-inner\"><div class=\"x-col e22256-7 mh68-6 mh68-7\"><h2  class=\"h-custom-headline cs-ta-center orange h3\" style=\"padding-bottom: 1%;padding-top:1%;\"><span>Open a Support Ticket<\/span><\/h2><div class=\"x-text e22256-9 mh68-9 mh68-a\"><p>MSI Automate Support knows there are no off hours in warehousing and that's why we are committed to 24\/7 coverage! Please fill out this form, with as much detail as possible, and one of our Customer Support Engineers will be in touch momentarily.&nbsp;<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"x-section e22256-10 mh68-0 mh68-2\"><div class=\"x-row x-container max width e22256-11 mh68-3 mh68-5\"><div class=\"x-row-inner\"><div class=\"x-col e22256-12 mh68-6 mh68-8\"><script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+\"_\"+e.length),gform.hooks[o][n].push({tag:i,callable:r,priority:t=null==t?10:t})},doHook:function(n,o,r){var t;if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[n][o]&&((o=gform.hooks[n][o]).sort(function(o,n){return o.priority-n.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==n?t.apply(null,r):r[0]=t.apply(null,r)})),\"filter\"==n)return r[0]},removeHook:function(o,n,t,i){var r;null!=gform.hooks[o][n]&&(r=(r=gform.hooks[o][n]).filter(function(o,n,r){return!!(null!=i&&i!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][n]=r)}});<\/script>\n                <div class='gf_browser_unknown gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_5' ><div id='gf_5' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_5' id='gform_5'  action='\/wp-json\/wp\/v2\/pages\/22256#gf_5' data-formid='5' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_5' class='gform_fields top_label form_sublabel_below description_below'><li id=\"field_5_24\" class=\"gfield gfield--type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_24\" ><div class='ginput_container ginput_container_text'><input name='input_24' id='input_5_24' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_5_14\" class=\"gfield gfield--type-text gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_14\" ><label class='gfield_label gform-field-label' for='input_5_14'>Company Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_14' id='input_5_14' type='text' value='' class='medium'   tabindex='1' placeholder='Enter Company Name' aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_5_25\" class=\"gfield gfield--type-name gf_right_half gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_25\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_5_25'>\n                            \n                            <span id='input_5_25_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_25.3' id='input_5_25_3' value='' tabindex='3'  aria-required='true'   placeholder='Enter First Name'  \/>\n                                                    <label for='input_5_25_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_5_25_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_25.6' id='input_5_25_6' value='' tabindex='5'  aria-required='true'   placeholder='Enter Last Name'  \/>\n                                                    <label for='input_5_25_6' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_5_16\" class=\"gfield gfield--type-select gf_left_half field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_16\" ><label class='gfield_label gform-field-label' for='input_5_16'>Preferred Contact Method<\/label><div class='ginput_container ginput_container_select'><select name='input_16' id='input_5_16' class='medium gfield_select' tabindex='7'    aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select a contact method...<\/option><option value='Email' >Email<\/option><option value='Phone' >Phone<\/option><option value='Video Chat' >Video Chat<\/option><\/select><\/div><\/li><li id=\"field_5_3\" class=\"gfield gfield--type-email gf_right_half gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_above gfield_visibility_visible\"  data-js-reload=\"field_5_3\" ><label class='gfield_label gform-field-label' for='input_5_3'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_5_3' type='email' value='' class='medium' tabindex='8'  placeholder='Enter Email Address' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_5_4\" class=\"gfield gfield--type-phone gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_4\" ><label class='gfield_label gform-field-label' for='input_5_4'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_5_4' type='tel' value='' class='medium' tabindex='9' placeholder='Enter Phone Number' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_5_26\" class=\"gfield gfield--type-text gf_right_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_26\" ><label class='gfield_label gform-field-label' for='input_5_26'>Ext.<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_26' id='input_5_26' type='text' value='0' class='medium'   tabindex='10'  aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_5_21\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below gfield_visibility_hidden\"  data-js-reload=\"field_5_21\" ><div class='admin-hidden-markup'><i class='gform-icon gform-icon--hidden'><\/i><span>Hidden<\/span><\/div><h2 class=\"gsection_title\">Ticket Details<\/h2><\/li><li id=\"field_5_5\" class=\"gfield gfield--type-date gfield--input-type-datepicker gfield--datepicker-no-icon gf_left_half gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_5\" ><label class='gfield_label gform-field-label' for='input_5_5'>Date of Incident<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_5' id='input_5_5' type='text' value='' class='datepicker gform-datepicker mdy datepicker_no_icon gdatepicker-no-icon' tabindex='11'  placeholder='Select the date' aria-describedby=\"input_5_5_date_format\" aria-invalid=\"false\" aria-required=\"true\"\/>\n                            <span id='input_5_5_date_format' class='screen-reader-text'>MM slash DD slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_5_5' class='gform_hidden' value='https:\/\/mll9sbjiwkq3.i.optimole.com\/w:auto\/h:auto\/q:mauto\/ig:avif\/f:best\/https:\/\/msi-automate.com\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/li><li id=\"field_5_6\" class=\"gfield gfield--type-time gf_right_half gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_6\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >Time of Incident<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class=\"ginput_container ginput_complex gform-grid-row\"><div class=\"clear-multi\">\n                        <div class='gfield_time_hour ginput_container ginput_container_time gform-grid-col' id='input_5_6'>\n                            <input type='number' maxlength='2' name='input_6[]' id='input_5_6_1' value='' tabindex='12' min='0' max='12' step='1'  placeholder='HH' aria-required='true'   \/> <i>:<\/i>\n                            <label class='gform-field-label gform-field-label--type-sub hour_label hidden_sub_label screen-reader-text' for='input_5_6_1'>Hour<\/label>\n                        <\/div>\n                        \n                        <div class='gfield_time_minute ginput_container ginput_container_time gform-grid-col'>\n                            <input type='number' maxlength='2' name='input_6[]' id='input_5_6_2' value='' tabindex='13' min='0' max='59' step='1'  placeholder='MM' aria-required='true'  \/>\n                            <label class='gform-field-label gform-field-label--type-sub minute_label hidden_sub_label screen-reader-text' for='input_5_6_2'>Minutes<\/label>\n                        <\/div>\n                        <div class='gfield_time_ampm ginput_container ginput_container_time below gform-grid-col' >\n                                \n                                <select name='input_6[]' id='input_5_6_3' tabindex='14' >\n                                    <option value='am' >AM<\/option>\n                                    <option value='pm' >PM<\/option>\n                                <\/select> \n                                <label class='gform-field-label gform-field-label--type-sub am_pm_label screen-reader-text' for='input_5_6_3'>AM\/PM<\/label>                                \n                           <\/div>\n                    <\/div><\/div><\/li><li id=\"field_5_19\" class=\"gfield gfield--type-select gfield_contains_required field_sublabel_below gfield--has-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_19\" ><label class='gfield_label gform-field-label' for='input_5_19'>Business Impact<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_19' id='input_5_19' class='large gfield_select' tabindex='15' aria-describedby=\"gfield_description_5_19\"  aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Select a priority...<\/option><option value='Critical' >Critical<\/option><option value='High' >High<\/option><option value='Medium' >Medium<\/option><option value='Low' >Low<\/option><\/select><\/div><div class='gfield_description' id='gfield_description_5_19'>Critical - Emergency situation; system is inoperable | High - A major feature of the system stopped working | Medium - A minor feature is not working as intended and causing system slowness\n| Low - You have a question about your system<\/div><\/li><li id=\"field_5_7\" class=\"gfield gfield--type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_7\" ><label class='gfield_label gform-field-label' for='input_5_7'>What is the issue?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_7' id='input_5_7' class='textarea medium' tabindex='16'   placeholder='Please be as detailed as possible; include steps to reproduce.' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_5_13\" class=\"gfield gfield--type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_13\" ><label class='gfield_label gform-field-label' for='input_5_13'>What was the expected result?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_13' id='input_5_13' class='textarea medium' tabindex='17'    aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_5_12\" class=\"gfield gfield--type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_12\" ><label class='gfield_label gform-field-label' for='input_5_12'>What has been done to troubleshoot so far?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_12' id='input_5_12' class='textarea medium' tabindex='18'    aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_5_10\" class=\"gfield gfield--type-textarea field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_10\" ><label class='gfield_label gform-field-label' for='input_5_10'>Additional Comments<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_10' id='input_5_10' class='textarea medium' tabindex='19'     aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_5_9\" class=\"gfield gfield--type-fileupload field_sublabel_below gfield--has-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_9\" ><label class='gfield_label gform-field-label' for='gform_browse_button_5_9'>Attachments<\/label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_5_9' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_5_9&quot;,&quot;container&quot;:&quot;gform_multifile_upload_5_9&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_5_9&quot;,&quot;filelist&quot;:&quot;gform_preview_5_9&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/msi-automate.com\\\/?gf_page=192d8fd90abc56d&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/msi-automate.com\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/msi-automate.com\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Allowed Files&quot;,&quot;extensions&quot;:&quot;*&quot;}],&quot;max_file_size&quot;:&quot;94371840b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:5,&quot;field_id&quot;:9},&quot;gf_vars&quot;:{&quot;max_files&quot;:0,&quot;message_id&quot;:&quot;gform_multifile_messages_5_9&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_5_9' class='gform_drop_area gform-theme-field-control'>\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>Drop files here or <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_5_9' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_5_9 gfield_description_5_9\" tabindex='20' >Select files<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_5_9'>Max. file size: 90 MB.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_5_9'><\/ul> <!-- Leave <ul> empty to support CSS :empty selector. --><\/div><div id='gform_preview_5_9' class='ginput_preview_list'><\/div><div class='gfield_description' id='gfield_description_5_9'>Examples: Screenshots, Logs, On-Site Images, etc.<\/div><\/li><li id=\"field_5_27\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_27\" ><label class='gfield_label gform-field-label' for='input_5_27'>Phone<\/label><div class='ginput_container'><input name='input_27' id='input_5_27' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_5_27'>This field is for validation purposes and should be left unchanged.<\/div><\/li><\/ul><\/div>\n        <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_5' class='gform_button button' value='Submit Ticket' tabindex='21' onclick='if(window[\"gf_submitting_5\"]){return false;}  if( !jQuery(\"#gform_5\")[0].checkValidity || jQuery(\"#gform_5\")[0].checkValidity()){window[\"gf_submitting_5\"]=true;}  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_5\"]){return false;} if( !jQuery(\"#gform_5\")[0].checkValidity || jQuery(\"#gform_5\")[0].checkValidity()){window[\"gf_submitting_5\"]=true;}  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Avenue<br \/>Suite 300<br \/>Conshohocken, PA 19428<\/p>\n<p><span style=\"color: #f5931e;\">Hours of operations:<\/span> 24\/7\/365<\/p>\n<p><span style=\"color: #f5931e;\">Phone:<\/span> 1-877-ASK-INVATA<br \/><span style=\"color: #f5931e;\">Email:<\/span><\/span> support@invata.com<\/p><\/div><\/div><\/div><\/div><\/div><div id=\"x-section-2\" class=\"x-section cs-ta-center sectionRow100 BottomOfPage bg-image\" style=\"margin: 0px;padding: 0;height: 30%; background-image: url(https:\/\/mll9sbjiwkq3.i.optimole.com\/w:auto\/h:auto\/q:mauto\/ig:avif\/f:best\/https:\/\/msi-automate.com\/wp-content\/uploads\/2019\/10\/Warehouse-Execution-Software-4sm.jpg); background-color: transparent;\" data-x-element=\"section\" data-x-params=\"{&quot;type&quot;:&quot;image&quot;,&quot;parallax&quot;:false}\"><div id=\"\" class=\"x-container max width marginless-columns\" style=\"margin: 0px auto;padding: 0;\" ><div  class=\"x-column x-sm cs-ta-center x-1-1\" style=\"padding: 0px;opacity: 0; 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